Occasionally, OU IT might ask you to provide "email headers" while trying to troubleshoot an issue concerning a specific email. Please see below for instructions.
Exchange Online:
Open mail
Right-click on the message in the email list, or click on the menu of options in the e-mail itself.
Click “View Message Details”
The headers will appear in a new window.
Outlook 365/2016/2013:
Open Outlook.
Open the email for which you would like to view the headers.
Click the “File” Menu option in the upper-left of the message box.
Move your mouse to the “Info” option, then on the right-hand side choose “Properties”.
The headers will be in the lower section of the window that pops up, and will be in the section labeled “Internet Headers”.
Outlook Web Access:
Log in to Outlook Web Access.
Open the message for which you would like to view the headers.
Click the Message Details icon at the top of the message.
Select and copy the text. Paste it into a new message.
Gmail:
Log in to Gmail.
Open the message for which you would like to view headers.
Click the down arrow next to Reply, at the top-right of the message pane.
Select Show original.
The full headers will appear in a new window.
Yahoo!:
Log in to your Yahoo! Mail account.
Open the message for which you would like to view the headers.
Click Full Headers at the top of your message.
The full headers will appear above the message text.
Mozilla Thunderbird:
Open Thunderbird.
Click on the message for which you would like to view the headers.
Click on “View” in the Thunderbird toolbar.
Click on “Message Source”.
A new window will pop up which will contain the email’s detailed headers.