Information Technology Shared Services TERMS and CONDITIONS

These terms and conditions apply to all University of Oklahoma customers and clients of Information Technology Shared Services.

General Terms

As applicable, the provisions of Executive Order 11246, as amended by EO 11375 and EO 11141 and as supplemented in Department of Labor regulations (41 CFR Part 60 et. seq.) are incorporated into these Terms & Conditions and must be included in any subcontracts awarded involving these Terms.  The parties represent that all services are provided without discrimination on the basis of race, color, religion, national origin, disability, political beliefs, sex, or veteran’s status; they do not maintain nor provide for their employees any segregated facilities, nor will the parties permit their employees to perform their services at any location where segregated facilities are maintained.  In addition, the parties agree to comply with the applicable provisions of Section 504 of the Rehabilitation Act and the Vietnam Era Veteran’s Assistance Act of 1974, 38 U.S.C. §4212.

Service Availability

Specific service availability is described in the individual Business Service Catalog entries available at http://itservices.ou.edu (or http://itservices.ouhsc.edu):

• Regular IT support hours are Monday-Friday, 7:30 AM-5:30 PM
• Extended IT support hours are available 24 x 7 for operational emergencies
• IT business and support hours are subject to University holidays and official closures.

Service Support

The primary point-of-contact for support related to an IT Shared Service is the local Service Desk for each of the three campuses.

Service Level Agreement

*All time is represented as business hours during regular IT support hours