Information Technology Shared Services TERMS and CONDITIONS

These terms and conditions apply to all University of Oklahoma customers and clients of Information Technology Shared Services.

General Terms

As applicable, the provisions of Exec. Order No. 13279 and Exec. Order No. 11141 are incorporated into each Order and must be included in any subcontracts awarded involving any Order. The parties represent that they are in compliance with all applicable federal and state laws and regulations and do not consider race, color, sex, sexual preference, religion, national origin, or age (40 or older) in ways that violate the United States’ civil rights laws. In addition, the parties agree to comply with the applicable provisions of Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. § 701, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, 38 U.S.C. § 4212. Supplier acknowledges and agrees that it will take no action, make no decision, and grant no preference or disadvantage, directly or indirectly, based on a person’s race, color, national origin, ethnicity, or sex.

Service Availability

Specific service availability is described in the individual Business Service Catalog entries available at http://itservices.ou.edu (or http://itservices.ouhsc.edu):

• Regular IT support hours are Monday-Friday, 7:30 AM-5:30 PM
• Extended IT support hours are available 24 x 7 for operational emergencies
• IT business and support hours are subject to University holidays and official closures.

Service Support

The primary point-of-contact for support related to an IT Shared Service is the local Service Desk for each of the three campuses.

Service Level Agreement

*All time is represented as business hours during regular IT support hours