Install GlobalProtect on macOS

To install the GlobalProtect VPN client on macOS first open a web browser and then go to the following URL --

Navigating to the install site.

Log into the website using your AD Credentials. The username is just your AD username, you do not need to put OUHSC\ in front of it.

Logging into the install site.s

Click on the Download Mac 32/64 bit GlobalProtect agent link.

Select the Mac download.


If your browser requests permission to download the file, please allow it.

Allow the install site to download files.

Locate the GlobalProtect.pkg file in the Finder window and double click on it to start the installation. If any popup windows request permission to open the file, please allow this.

Locating the install file.

The installer should start, please click on Continue.

Beginning the installation process.

Choose the drive to install the application on and then click on Continue.

Choosing an installation destination.

Verify that the checkmark is in the box beside GlobalProtect and then click on Continue.

Selecting the installation type.

Click on Install to start the installation process.

Selecting the installation type.

If the installation requests credentials to continue, please provide the information for a local Administrator account and then click on Install Software.

Providing admin credentials for installation.

If the installation completes successfully you will see this screen. Please click on Close.

Completing installation.

The GlobalProtect globe icon should now be in the menu bar.

Verifying the Global Protect Connection.

If the menu below isn't already open, click on the globe. Enter in the portal address text box and click on Connect.

Connecting to

Enter your AD username and password then click on Sign In. You should just enter your AD username, you do not need to preface it with OUHSC\ for the system to recognize it. You will need to be enrolled in PingID and have the PingID app installed on a device that can receive PingID notifications before you will be able to log in.

Signing in with OUHSC credentials.

You should see the following while the client is attempting to connect and while it is waiting for the PingID push notification to be acknowledged and accepted.

Connecting with GlobalProtect.

If your connection is successful then you should see the following. If you do not, then please contact the ServiceDesk for assistance.

Connecting with GlobalProtect.

Installation and configuration of the GlobalProtect VPN client should now be complete.


Article ID: 2315
Fri 5/7/21 11:16 AM
Tue 1/3/23 8:40 AM