Recover or Purge Deleted Items in Outlook for Web

Outlook for allows a user to recover mail items which have been removed from the Deleted Items folder.

  1. Go to
  2. Login using your OU email alias and password.
  3. In the menu on the left side, click “Deleted Items.” If you don’t see this folder, click “more”
  4. You will see the contents of your Deleted Items folder, and at a banner at the bottom with a blue button saying “Recover deleted items.”
  5. Now you will see a list of recent items you have removed from your Deleted Items folder. These can go back quite a while. (I found some from a year ago.) If you hover your cursor over an item, a box will appear on the left. Check any items you want to recover then click “recover” and they will be restored to a folder appropriate to the item. Emails get restored to your Inbox, not the subfolder they were originally in.
  6. Note that you also have the option to purge items from the “Recover deleted items” folder. You do this by hovering your cursor over the items, checking the boxes that appear then clicking “purge.” If you do this, the items are permanently deleted and you can never restore them.

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Article ID: 186
Sun 9/6/20 1:19 PM
Sun 9/6/20 3:45 PM