Install GlobalProtect on Windows

  1. To install the GlobalProtect VPN client on Windows first open a web browser and then go to the following URL: https://connect2.ouhsc.edu/global-protect/getsoftwarepage.esp
  2. Click on the Download Windows 32/64 bit GlobalProtect agent link depending on the version of your OS. Selecting an installation method.
  3. If your browser asks to save the file, please do so. Saving the install file.
  4. After the file downloads click on Open Folder. Opening the install file.
  5. Double click on the GlobalProtect installer that you downloaded. Running the install file.
  6. The Installer should start, click on Next. Installing Global Protect.
  7. Choose the drive to install the application on and then click on Continue. Installing Global Protect.
  8. Confirm the installation by clicking Next. Installing Global Protect.
  9. If the installer asks for an admin user and password please supply them and click Yes. Providing admin credentials.
  10. If the installation was successful you should see the following screen. Click Close. Completing Global Protect Installation.
  11. The GlobalProtect connection interface should appear. If it doesn't click on the Globe in your system tray. Signing in to Global Protect with portal address field empty
  12. Enter connect2.ouhsc.edu in the Portal Address text box and then click on Connect. Signing in to Global Protect with portal address field with entry added
  13. Enter your AD Username and password on the Sign in page. You do not need to put sooner\ in front of your username. You will need to be registered in PingID and have a device that is capable of accepting push authentication notifications. Click Sign in. Signing in to Global Protect with login fields
  14. While the client is attempting to authenticate and is waiting on a response from the PingID authentication request, it may show a screen like this. Signing in to Global Protect with Connecting message
  15. Once authentication is successful you will be connected. Signing in to Global Protect with Connected message
  16. Installation and configuration of the GlobalProtect VPN client should now be complete.

 

Troubleshooting

  • If you have installed GlobalProtect for Windows and receive the following error when you attempt to connect: "Could not connect to the GlobalProtect service. Make sure the GlobalProtect service is running. If the issue persists, contact your administrator", please verify the version you have installed for your operating system. Running the 32-Bit installation on a 64-Bit Windows installation may result in this error. To resolve the issue, please uninstall your 32-Bit GlobalProtect installation, next reinstall the 64-Bit installer and then try to connect once again.
  • If you leave your GlobalProtect connection active and do not disconnect, you may experience the following behavior:
    • You may still receive PingID prompts when you are connected to a known network on which you have utilized GlobalProtect previously.
    • You may receive PingID prompts approximately twelve hours after connecting, if you are still connected. This typically is experienced on devices that are left on 24/7. The connection will drop and try to reconnect after 12 hours, which sends a PingID prompt, even when you aren't actively on the device.
    • In these situations, it is recommended you select to Disconnect from GlobalProtect if you do not actively need it.
    • If these background reconnection atttempts resulted in PingID using up the daily limit of security text messages, then this may affect your ability to log in to other OU applications, sites and services. This includes GlobalProtect, which may error on login: GlobalProtect login error
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